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BalletCostume.com sets and maintains the standard for customer service in the dancewear market. Your complete satisfaction is our first and greatest priority. If you ever have questions regarding our products or a purchase you made, you may contact us via email for a fast and friendly response.
Depending on the volume of orders on the day or the week, our order processing time will be about 1 to 5 business days before shipping for stock items. Even if you choose Express air for your shipping, the order processing time will be the same as choosing regular shipping method. For costumes and other special
order items, please see "Availability" in the area of descriptions of the products.
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Ordering on-line is the fastest and the easiest way. Just select your items, and check out just like any retail store, but much faster and easier! You will find our unique shopping system to be much simpler to use than typical on-line stores that force their customers to navigate through confusing mazes. Try us once and you will be amazed with the difference!
You can rely on our secure on-line shopping system. We use the safest encryption methods available to safeguard against unlawful interception of credit card information. Further, we respect the privacy of our customers and we guarantee to never sell or otherwise distribute any information provided to us by our customers.
 
You may download our order form and fax your order to us at 1-480-522-1361. Our fax line is open 24 hours a day, 7 days a week. Order numbers and all other product details can be found next to each item in our on-line store. We will confirm your order by e-mail.
You may order by telephone by dialing our toll-free number 1-800-547-0412 (24 hours 7 days a week).
You may download our order form and mail your order to us at PO Box 21133, Mesa AZ 85277-1133. Order numbers and all other product details can be found next to each item in our on-line store. Payment options for mail orders are a money order, a personal check or a credit card. Personal check orders may be delayed
to allow for clearing time. We will confirm your order by e-mail.
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If an item that you ordered is out of stock, the item will be put on back order or be canceled. We will send you an e-mail message to tell you the estimated shipping date and to confirm your option to keep the order or to cancel it.
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Our merchandise is normally shipped via UPS ground. We use U.S. Postal Services for PO Box addresses, military addresses,
most of international orders and most of express shipping in the USA.
We may choose a different carrier if it is necessary. Our shipping and handling fees will be calculated automatically when you check out. If you are ordering via fax, mail or phone, we will put proper amount on your order.
| Regular
Ground in USA |
| Total |
Shipping
& Handling |
| 0
- 49.99 |
9.50 |
| 50-99.99 |
11.00 |
| 100-199.99 |
13.00 |
| 200-399.99 |
16.00 |
| 400-599.99 |
24.00 |
| 600-699.99 |
27.00 |
| 700-799.99 |
29.00 |
| 800-999.99 |
32.00 |
| 1000-1499.99 |
40.00 |
| 1500 up |
0.00 |
| Express
Air in USA (1-2 days shipping) |
| Total |
Shipping
& Handling |
| 0
- 29.99 |
19.00 |
| 30
- 99.99 |
21.00 |
| 100-299.99 |
26.00 |
| 300-499.99 |
38.00 |
| 500-799.99 |
58.00 |
| 800-999.99 |
75.00 |
| 1000-1499.99 |
85.00 |
| 1500-up |
95.00 |
| International Express Air |
| $20 plus 8% of total price = Your shipping & handling fee. |
*For international customers-we are not responsible with any custom duty fees and taxes pertaining to your country. You should check with your local custom authorities for any questions related to this matter.
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1. Made to order and special order items
All items, which are labeled on their description page as "made
to order" or "special order item”, cannot be
returned for credit. Also sales of tights, socks, toe pads, toe gels are all final. The same applies to group orders of all items. We urge you, if you are unsure, to purchase a sample and check sizing before submitting group orders (two pieces or more). Otherwise, all sales are final.
2. All Other
Important-10% restocking charge will apply for all returns. All products other than described above may be returned for
credit under the following conditions:
- Returns must be
received within three weeks of our shipping date. We will not accept returns for group orders(two pieces or more). We will exchange sizes for group orders. If you are not sure about products, please purchase a sample first for group orders.
- Item(s) must have a
return authorization number, which you may obtain by
contacting
service@balletcostume.com.
- Return authorization
number must be shown on front of package or it will be
returned to sender.
- Returns must be sent
postage paid and must be insured.
- All returns must be new and in original packaging with label/tag affixed. If item(s) are not in original conditions, we will not accept your returns. We will not credit original shipping fees and shipping fees for returning merchandise.
3. Made to order and special order items
You can not exchange size after we process your order. We can change size before processing your order.
4. All Other
All items except items mentioned above may be exchanged under
the following conditions:
- All items except
items mentioned above may be exchanged only for size.
- Exchanges must be
received within three weeks of our shipping date.
- We will exchange for
another costume in the same size for defective merchandise.
- All exchanges will be
treated as a new order with normal processing time.
- Item(s) must have a return
authorization number, which you
may obtain by contacting
service@balletcostume.com.
- Return authorization
number must be shown on front of package or it will be
returned to sender.
- Returns must be sent
postage paid and must be insured.
- All returns must be
new and in original packaging with label/tag affixed.
Otherwise we will refuse your returns.
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